Printing is very slow

27/02/2013 Customer: Menasche Scharf, This feedback is about Case Answer ID: 130227-000270: http://help.filemaker.com/app/answers/detail/a_id/11239.  Printing is very slow, even after updating to 12.v03 - the FileMaker UK recommended solution for this problem.  http://help.filemaker.com/app/answers/detail/a_id/6175 [Case:130306-000365], updated:

From: Menasche Scharf, 

Sent: Wednesday, March 13, 2013 11:12 AM, To: 'FileMaker UK Customer Support', 

Subject: RE: FileMaker Pro 12; Print performance [Case: 130306-000365], 

Dear Micahel Jagroep / FileMaker UK Customer Support, Subject: FileMaker Pro 12; Print performance [Case: 130306-000365], 

Without prejudice, 

Thank you very much for sharing the solution to our printing problem with us, we can now start deleting all the images from our certificates, so that our administration department will be able to function again.  This will also save us from having to revert to FileMaker Pro v12, which would have cost us untold hours and another license fee (which – in our opinion – is daylight robbery, considering that FileMaker has admitted to being the cause of the printing problem in the first place).  Thank you, Menasche Scharf, 

From: FileMaker UK Customer Support [mailto:uk_support@filemaker.com], Sent: Wednesday, March 13, 2013 10:00 AM, Subject: FileMaker Pro 12; Print performance [Case: 130306-000365], Recently you requested assistance from FileMaker Customer Support. Please find our response below.  Subject or Question, FileMaker Pro 12; Print performance, Discussion Thread,  

Response Via Email (Michael Jagroep), Mar 13, 2013 03:00 AM PDT, Hello Menasche, I'm writing with regard to the feedback you've sent us on Knowledge Base article 6175 (Specifying Printer and Paper Options).  You've noted you were experiencing print performance problems in FileMaker Pro 12 v 3.  While recent updates for FileMaker Pro have significantly improved the print performance compared to the initially release, it's true that software is still struggling with certain forms of output. Our Product Development team is aware of these issues and is working on resolving this in a future release.  In the meantime, I would like to recommend to use the built-in Save as PDF feature instead; this might offer you better performance. (File > Save / Send Records As > PDF...).  It's also advised to avoid printing large images on your layout; along with heavy calculations and summaries, images seem to be the main cause of the performance problems.  If you have any questions, please contact Customer Support and reference case number: 130306-000365. Kind regards, Michael Jagroep, Customer Support.  

3/21/2013 MS: Following our Team Meeting on 20/03/2013, I adapted the Inspector Expenses Layout so that it now prints much faster, which solved the problem reported by GR&SB.