Who is doing What

====== Suggestion 10 ======

There should be a Drop Down Menu with all Users, where if one User passes a message/job/task about a Job to another User, he can Select the destination User as the new person who's dealing with this Job.

The job has now been re-assigned/escalated from the current User to the other User, who in turn can allocate the job to the original User or to another User, making them the "current User".

This way all Users know and are constantly aware who is dealing with whatever Job.

This is where an Audit Trail can come in handy: you can see exactly who dealt with a particular job, how long for etc., to ensure service levels are properly monitored, evaluated and - if necessary: improved.