Customer Service

===== Who =====
*TxT Here
===== What =====
*TxT Here *
===== How =====
Marketing (01) Satisfaction survey, research, questionnaire, feedback
===== Carry out customer/partner/tenant surveys to assess customer retention rates etc. =====
Do a questionnaire for every job: location, floor, access, times/days, number of and ownership of appliance/s, meter location, age, tenancy age, tenant age, male/female, language spoken, is there a caretaker, carer, family member whom we can contact in case of emergencey? etc
*Online Research
*Online Knowledgebase
*Interactive Troubleshooter
*Live Chat *Online Help
*Online Surveys - https://www.iperceptions.com/en/4q
*Web Polls
*Email Marketing Software
*Integrated Email List Management
*User Forum
*Website Feedback - try http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8915830&form_id=31612&lang=en&time_on_site=14&stats=k_button_js_revision%3D5873%26k_push_js_revision%3D7036%26view_percentage%3D30%26display_after%3D30&url=http%3A%2F%2Fwww.tradeplumbing.co.uk%2FShower-Bath-Right-Hand-amp-Left-Hand-Options-Height-620mm-Width40min41-770mm-Width40max41-870mm-Depth-1700mm_p_1893.html&utmz=128052425.1260298733.1.1.utmcsr%3Dgoogle%7Cutmccn%3D(organic)%7Cutmcmd%3Dorganic%7Cutmctr%3Dleft%20handed%20plumbers&utma=128052425.1222526602.1260298733.1260298733.1260298733.1&utmv=128052425.128052425.1222526602.1260298733.1260298733.1260298733.1 Feedback Corner
*Customer Satisfaction
*Trend Analysis
*Increase Response Rates
*MicroPoll - Web Polls
*Product Surveys
*Standardized Reference Data Lookup tool for:

• data-validation http://www.questionpro.com/buildyoursurvey/index.html
• after sales http://www.questionpro.com/survey-templates/?categoryID=2
• http://www.questionpro.com/info/aboutUs.html 

* OnlineOpinion® is a hosted solution that enables web teams to optimize user experience: http://www.opinionlab.com/why-opinionlab/
*Also: The easiest way to add Surveys, Polls, Questionnaires and other Feedback Forms to Your Web Site. (http://www.addaform.com/c/@qswLlJ1g8uYCo/Pages/glossary.html)
zoomerang.com from markettools
http://www.maruedr.com/
www.surveymonkey.com
http://www.snapsurveys.com/
http://www.leadershipfactor.co.uk/freeguide.phtml
*From British Gas: "We are here to help and we value your feedback. It is important to us that we fully understand the experience that you go through. This lets us know what we do well, so we can keep doing it, and what we could do better, so we can change it. Please email us your comments."
*look up the survey that I did in 2003-4 on MSWorks on the Dell PC
*Download A FileMaker survey program FREE or learn to build your own - currently only Version 7.00: http://www.fmdeveloper.com/downloads/Survery.fp7
===== FAA =====
* Is a Gas Leak covered?
===== Reference =====
*TxT Here