Sent: 15 February 2009 16:00
POM Callouts
Please try to make a note on every POM Callout if it’s covered under POM or not.
This will help the telephoe operator decide whether to forward the call to an engineer or not.
Sent: 03 December 2008 11:03
If you’ll look in the POM_Callout Layout you’ll see that the Job Types vary from Record to Record, that means that the User will need a choice of selecting different Job Types, on the other hand FileMaker needs a way of making all those Jobs common just to Callout - this is where the Job Criteria comes in.
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