Automated TxT & eMail - Part II

Date: 12/10/2009
RFC #: 183
AutoText in FileMaker?

== TXT SMS Text Messaging - Definition ==

 * Send notes by TxT, Job address, traffic update, parts details and the like, so we could send TxT messages to Tenants, Customers and Engineers. 

 * View Vodafone account App (or any other Service Provider) to check the account with Vodafone corporate accounts (there is an App for retail users already)

 * Defaults for TxT, calls etc. – to save time: prepare one template to be used all the time

 * Group TxTing - Send to many / Groups - See Group APPs from the makers of 2Do

 * Find out how to save a mobile number to an existing contact from a TxT message, where it this mobile number doesn’t exist yet

 * Make a reminder from a TxT: Instead of leaving it inside the InBox, Move it to the Calendar / Reminders

 * Defaults for calls and TxTs: Recognise numbers starting with "07" for TxT and ignore numbers starting with "020" by not using them for TxTs

 * Autotext in Contacts – predictable spelling

 * SpotLight (an Apple Computer Inc.’s search technology) to Search inside: TxT messages, telephone numbers, Alarms - Calendar Items

Ultimately, we should 'wire' it onto FileMaker so that contact details can be pulled in from there and any SMS sent and received is stored with its connected record. 

Example: A job needs to be done, so we TxT the tenant, we then TxT the Engineer and finally an automated TxT is sent to the customer conforming that the job is finished. 

All these can be stored under this Job's record for posterity, so that if there's a dispute about service delivery, costings or payments we can go back and look up what was said etc.

The above could be achieved, using VodaFone Text Centre, Orange PC Messenger, O2 Messenger etc.